Grievance

At The Thrive Center, we are committed to maintaining a respectful, ethical, and supportive environment for all clients and staff. If you have a concern or grievance related to your experience, we encourage you to share it with us.

We want to ensure that you are receiving the best care possible, and your feedback plays a vital role in helping us uphold the quality, integrity, and compassion we strive to provide in every interaction.

Grievances can be submitted through the form on this webpage, or by contacting either of our leadership team members directly:

  • Lorraine Moreno, LCSW, Executive Clinical Director

    • Phone: (203) 501-4976

    • Email: lorraine@thethrivecenterllp.com

  • Kaitlin Binnington, LCSW, Executive Director of Operations

    • Phone: (475) 235-9743

    • Email: Kaitlin@thethrivecenterllp.com

Once received, we will reach out to you directly within 48 hours to discuss your concern further and work toward resolving the matter in the most ethical and professional way possible.

Thank you for your openness and for helping us continue to grow and improve.