Sliding Fee Discount Program
We offer discounted fees for clients who qualify. The Thrive Center provides services regardless of your ability to pay. A Sliding Fee Discount Program is available based on household income and family size.
To apply or learn more, please contact:
Kaitlin Binnington, LCSW
Co-Owner & Executive Director of Operations
Phone: (475) 235-9743
Email: kaitlin@thethrivecenterllp.com or billing@thethrivecenterllp.com
Non-Discrimination Policy
The Thrive Center, LLP does not discriminate on the basis of race, color, national origin, sex (including pregnancy, sexual orientation, or gender identity), religion, age, disability, marital status, or any other characteristic protected by federal or state law.
We are committed to providing accessible, respectful, and inclusive services to all clients. Reasonable accommodations will be made to ensure equal access to care, including interpreter services when needed. This policy applies to all aspects of service provision, including admissions, treatment, and discharge.
No Surprises Act – Client Rights & Protections
What the No Surprises Act means for you:
- You are protected from unexpected or “surprise” medical bills, especially:
o For emergency care
o For out-of-network services provided at in-network facilities
- If you’re uninsured or choosing to pay out-of-pocket, you have the right to receive a Good Faith Estimate (GFE) – a clear breakdown of expected costs before treatment begins.
How it works at The Thrive Center, LLP
- A signed Good Faith Estimate will be required before self-pay services begin.
- You may request a Good Faith Estimate at any point – before your first appointment or during care.
- If your bill ends up $400 or more than estimated, you can dispute it with a federal agency.
- We’ll provide estimates in writing, so you know what to expect.
- If you’re using insurance, these protections still apply for emergency care and select services. =
What this means for you:
Your Situation: Uninsured / Self-Pay
Your Rights: Request / Receive a GFE before or at any point during services
Your Situation: Insured, Out of Network
Your Rights: Protected from balance billing in emergencies or by certain providers
Your Situation: Bill $400+ above estimate
Your Rights:You can dispute the charges
For More Information:
- Visit: CMS.gov/Medical-Bill-Rights
- Call the CMS Patient Help Desk at 1-800-985-3059
Client Rights Notice
At The Thrive Center, LLP, you have the right to:
- Receive services without discrimination based on race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, or ability to pay.
- Understand your diagnosis and participate actively in developing your treatment plan.
- Be informed about the qualifications of your provider.
- Request a copy of your clinical record and ask for corrections when needed.
- Receive services in a safe, supportive, and confidential environment.
- Request accommodations or interpreter services if needed.
- File a grievance or complaint without fear of retaliation.
Privacy Practices
Your privacy is protected under federal and state law. A full copy of our HIPAA Notice of Privacy Practices is available via your client portal, or a printed copy is available upon request.
Referral and Reporting Notification
All clinicians and staff at The Thrive Center, LLP are mandated reporters under Connecticut State law. We are legally required to report any known or suspected abuse, neglect, or exploitation of children, elderly individuals, or protected and vulnerable populations to the appropriate authorities.
If a safety concern arises during the course of services, referral, or client contact, staff will follow established safety protocols, which may include:
- Initiating a mandated report
- Contacting emergency services (e.g., 911 or local crisis team)
- Notifying the appropriate internal supervisor or leadership
Whenever clinically appropriate and safe to do so, clients will be informed of these steps and supported throughout the process.
Additional Client Information
Grievances
If you have a concern or complaint, please speak with your provider or contact our Executive Clinical Director, Lorraine Moreno, LCSW at: lorraine@thethrivecenterllp.com or (475) 233 - 3944
Secondary Contact:
Executive Director of Operations, Kaitlin Binnington, LCSW
kaitlin@thethrivecenterllp.com or (475) 235 – 9743
We’re here to help and value your feedback, all grievances will be taken seriously and given the attention they deserve.
Safe Space Policy
Our office is a safe and respectful space.
No weapons, aggressive behavior, smoking, alcohol use, or non-prescribed substances are permitted on the premises.
If a client appears to be intoxicated, they will be asked to leave. If there is a concern for safety, we reserve the right to contact emergency services.
Animals are not permitted unless they are trained service animals. All service animals must remain on a leash unless actively performing a task that requires otherwise.
Emergencies
We do not provide emergency services. If you are in crisis, call 988 or go to the nearest emergency room. Leave a message for non-urgent matters, and we will respond during regular business hours.
Payment & Cancellation Policy
At The Thrive Center, LLP, we are committed to providing accessible, high-quality mental health care. To help us maintain timely access and fairness for all clients, please review the following policies:
Payment Policy
· Payment is due at the time of service unless prior arrangements have been made.
· We accept all major insurance plans, including Medicaid and Medicare.
· Clients using the sliding scale must have a current approved application on file.
· Statements, invoices and receipts are available upon request.
· Superbills available upon request.
· Outstanding balances may result in paused services until the balance is addressed or a payment plan is established.
Cancellation & No-Show Policy
· We require at least 24 hours' notice for appointment cancellations or rescheduling.
· Cancellations made with less than 24 hours’ notice, or missed appointments (no-shows), may result in a fee of $75.
· Repeated no-shows or late cancellations may affect scheduling priority or result in discontinuation of services.
· Exceptions may be made in cases of emergency or illness at the clinician’s discretion.
Please reach out to our billing team with any questions or concerns at
(475) 235-9743 or billing@thethrivecenterllp.com
Insurance Network Status:
All fully licensed clinicians (LCSW, LPC, LMFT, LADC) are in network with all major insurance companies:
- Aetna - United Healthcare (UHC) - ConnectiCare
- Anthem - UMR - CT Medicaid | Husky
- Cigna - Optum / Oxford - Medicare Part B &
Advantage Plans
Provisionally Licensed Clinicians (LMSW, LPC-A, LMFT-A, CADC) are not eligible to bill for services with clients using insurance within the Optum network.
This includes, but may not be limited to:
- United Healthcare (UHC)
- UMR
- Optum / Oxford
- ConnectiCare
If a client who is using Optum network insurance would like to receive services from a provisionally licensed clinician, they can choose to self-pay for services. Because the practice is in network with these insurances, the client may not be able to use out-of-network benefits.
If you have any questions about your insurance coverage or would like to discuss payment options, please contact the billing department:
Kaitlin Binnington, LCSW
Co-Owner & Executive Director of Operations
475 – 235 – 9743
kaitlin@thethrivecenterllp.com or billing@thethrivecenterllp.com